Privacy Policy – jilievo1

jilievo1 ("jilievo1," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access and use the jilievo1 online gaming platform (the "Platform"). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information in connection with your use of the Platform.

This Privacy Policy applies to all personal data collected through the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications. It should be read together with our Terms and Conditions, which govern your use of the Platform.

By registering an account on jilievo1 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Platform.

jilievo1 collects personal data that you provide directly to us, data generated through your use of the Platform, and data obtained from third-party sources where permitted by law. The categories of personal data we collect include:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where required for responsible gaming purposes (for example, self-exclusion requests) or as required by applicable law.

jilievo1 uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and manage your jilievo1 player account, including identity verification and KYC compliance.
• Platform Operation: To provide access to games, process bets, calculate and pay out winnings, and deliver the core services of the Platform.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory Compliance: To comply with applicable Philippine gaming regulations, anti-money laundering (AML) obligations, and other legal requirements, including reporting obligations to relevant authorities.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit and loss limits set by players.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about jilievo1, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

We will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your consent or as otherwise permitted by applicable law.

jilievo1 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — that is, to provide the Platform services you have registered for, including account management, gameplay, and payment processing.
• Legal Obligation: Processing is necessary to comply with our legal obligations under applicable Philippine law, including AML regulations, gaming licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, Platform security, and improving our services, provided that such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jilievo1 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying player identities and complying with regulatory obligations.
• Game Software Providers: Licensed game developers and content providers whose games are available on the Platform, to the extent necessary for game operation and integrity monitoring.
• IT and Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who support the technical operation of the Platform.
• Regulatory Authorities: Philippine gaming regulators, law enforcement agencies, and other government bodies, where we are required by law to disclose your information.
• Professional Advisers: Lawyers, auditors, and other professional advisers, where necessary for the conduct of our business and the protection of our legal rights.

jilievo1 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
• Performance Cookies: Used to collect anonymized information about how players use the Platform, such as which pages are visited most frequently, to help us improve Platform performance.
• Functionality Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Used to analyze Platform usage patterns and player behavior in aggregate, to inform Platform development and marketing decisions.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

jilievo1 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, jilievo1 retains player account data for a minimum of five (5) years following account closure, in order to comply with AML regulations and gaming licensing requirements. Financial transaction records are retained for a minimum of seven (7) years in accordance with applicable tax and financial reporting obligations.

Where personal data is no longer required for any lawful purpose, jilievo1 will securely delete or anonymize it in accordance with our data retention schedule. If you request deletion of your account, we will process your request subject to any overriding legal retention obligations.

jilievo1 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While jilievo1 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by jilievo1:

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing, or where your data is used for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the jilievo1 support team. We will respond to all verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request. We will not charge a fee for exercising your data rights unless your request is manifestly unfounded or excessive.

The jilievo1 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. jilievo1 does not knowingly collect personal data from any person under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on jilievo1, please contact our support team immediately so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent access to gambling platforms.

The jilievo1 Platform may contain links to third-party websites or services, including payment provider portals and regulatory authority websites. This Privacy Policy applies solely to the jilievo1 Platform and does not extend to any third-party websites or services.

jilievo1 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information to them.

jilievo1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. The date of the most recent revision is displayed at the top of this page.

Where changes are material, we will notify registered players via email or an in-Platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jilievo1 is protecting your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilievo1 handles your personal data, please contact our Data Privacy team. Our support agents are available 24 hours a day, 7 days a week via live chat on the Platform.

You may also reach us by email at: [email protected]

We are committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in the Philippines.